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Collaboration and case management: Speaking with Neil Ward-Dutton

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Listen to my podcast with Neil Ward Dutton, the Co-Founder and Research Director of MWD Advisors. Neil is one of Europe's most experienced and high-profiled IT industry analysts, and in this podcast we discuss case management, BPM, and collaboration.

Listen to or download the 13:54 minute podcast below:


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Read the transcript right here.

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Hi Peter,

Firstly thank you for conducting a good interview with Neil. I was extremely interested to listen to Neil's thoughts on this subject and completely agreed with the direction he discusses over the next year. We supply a tool with this focus in mind and have already seen how effective the outcome can be for businesses that would not normally invest in much larger BPM applications but that also have a culture where adherence to a straightforward process is not the only key driver; customer service and personnel collaborating to get things done while sharing such knowledge are also keys to success.

Thanks to both of you for taking the time to release this interview.

ebizQ’s expert blog team covers a broad range of BPM, business integration, business analytics/monitoring, collaboration, content and related issues.

Peter Schooff

Peter Schooff is Contributing Editor at ebizQ, and manager of the ebizQ Forum. Contact him at pschooff@techtarget.com

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