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ebizQ's Business Agility Watch

Jessica Ann Mola

UPDATE: Why Don't Credit Card Companies Get Social Media?

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Vote 1 Vote

Well, after making enough noise in my triumvirate of social networks here, here and here -- and warning Chase in a complaint letter that I did so -- I got my $29 dollars back.

Here's the reply from Chase:

Dear Jessica,

I do apologize for any inconvenience this may have caused
you.

We have credited your account for the $29 late fee as an
onetime courtesy. You will see this adjustment on your
next billing statement.

If further questions should arise regarding the
information above, please call me at the number below or
if you have concerns regarding any other issue, please
contact Cardmember Services at 1-800-436-7927.

Thank you,

M. Guzman
Customer Care Specialist

1 Comment

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A very good strategy. Ironic, but social media made its part.

ebizQ’s expert blog team covers a broad range of BPM, business integration, business analytics/monitoring, collaboration, content and related issues.

Peter Schooff

Peter Schooff is Contributing Editor at ebizQ, and manager of the ebizQ Forum. Contact him at pschooff@techtarget.com

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