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Can You Solve Specific Industry Problems? A Talk With Hyland Software

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My first podcast at Gartner's Portals, Content & Collaboration Summit was with Ken Burns, the Manager of Industry Communications at Hyland Software. Besides OnBase, Hyland's ECM suite, what caught my attention at their booth was SaaS, as I see it as one of the crucial cogs in the upcoming economic turnaround. Also, Ken serves as a critical feedback loop for Hyland Software, which means he is constantly trying to determine exactly what customers want from their IT solutions. So Ken gives a great answer to the question: "What are customers looking for right now?" Give it a listen below:

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Peter Schooff

Peter Schooff is Contributing Editor at ebizQ, and manager of the ebizQ Forum. Contact him at pschooff@techtarget.com

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