Today at the Gartner BPM Summit, I heard Alan Trefler of Pegasystems, speak about his vision for the future of BPM.
Alan said there are three failed ways that the marketplace has so far attempted to close the execution gap - that is - the gap between what management wants and what IT provides. First, you have the failure of engineering, and people stop asking for help and changes in current technologies because they have so much frustration with systems as they are. The second common failure is offshore development, where you farm out the work but the solutions are continually out of reach. Third, you have the failure of mega-application providers, who are massive and expensive and make huge promises, yet still manage to keep agile solutions out of reach.
The true vision of BPM, Trefler said, is to change the way the business and IT works together, to change processes to match applications, to change expectations, directly capture objectives, automate programming, and therefore automate the business process work.
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