Tom Allanson

Website: www.ebizq.net/blogs/pp/
Author Profile: Tom Allanson, CEO of Perfect Forms, Inc., has over 19 years of experience leading teams and growing businesses and has held key executive roles at Intuit, General Electric, and H&R Block. Most recently the President of H&R Block Digital Tax Division, he had previously been Senior Vice President at Intuit in charge of the Tax Division, including TurboTax. He started his career as a design engineer.
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Commented on Is a business capable of managing its own processes?
Yes, a business is definitely capable of managing their own processes. After all, they have the subject matter experts who are the most knowledgeable about their own processes. With the right business process management tool, process owners can design, deploy...
Commented on Is it a mistake to think a BPMS will improve your processes?
Absolutely not! We see customers every single day that have fairly well defined processes supported by technology implementations that no longer fit the process. As a result, the people involved in the process have these elaborate workarounds to try and...
Commented on What does real time mean for BPM, and how important is it?
First let's identify real time for what. There is data and then there is information. Data is usually prolific in organizations. But often data in and of itself, isn't informative. Extracting the data, analyzing it and turning it into information...
Commented on When should a process be abandoned?
A process is an input (or inputs), some action (or actions) and then an output (or series or outputs). In our experience, most process outputs are a necessary part of the business and most of our customers can clearly articulate...
Commented on Is BPM the key to realizing business strategy?
I'm not sure BPM is THE KEY to realizing business strategy but it certainly is a significant lever to consistent, repeatable processes that provide the necessary information for continuous improvement. It is not the single key to business strategy success...
Commented on How do you avoid 'scope creep' with BPM?
Scope creep is very possible anytime something complex is addressed. The team directly involved in the project first needs to be supported by an executive sponsor that has given them the necessary authority to run the project based on the...
Commented on Should processes be fixed before implementing a BPMS?
Optimally, you should document the existing process, identify opportunities for improvement, and design the system to meet your new process specifications prior to implementing a BPMS. However, from a practical standpoint, depending on the number of stakeholders, number of processes...
Commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
The two primary reasons for the lack of widespread adoption are priority alignment and change management. The highest level executives would have to be aligned on driving and supporting "Enterprise 2.0" initiatives. The way we operate businesses today is just...
Commented on How can collaboration best help BPM?
Collaboration is key to success in any BPM effort. To ensure the new solution meets the needs of those directly involved in the workflow, they must be engaged throughout the discovery and definition process. With the great WYSIWYG (what-you-see-is-what-you-get)development tools...
Commented on Is process performance all about, "How long did it take?"
Yes, if you are designing for speed, "how long did it take" is the critical performance metric. However, if you are optimizing for something else or balancing several key parameters then the question about how long may be less relevant....
Commented on Should BPM be disruptive?
BPM is all about improvement. Improvement means something that is happening needs to be changed in order to get a different outcome. This necessary change is what causes "disruption." The majority of people are creatures of habit and establish patterns...
Commented on What is the secret to successful social BPM?
In my experience there is nothing better than a success that people will talk about. So the best kept secret is to start in an area of the company where the team is excited by the improvement challenge and they...
Commented on Why isn't BPM the language of the boardroom?
The answer is really pretty simple and really sad. Senior executives communicate with the Board and most board members are or were senior executives. Most senior executives don't really understand BPM and the longer term benefits of the investment and...
Commented on Which comes first, the content or the process?
Optimally, you start out with a clear understanding of the content you will need to manage and how it will be consumed. Then you should define processes upfront to ensure the content is easy to search, navigate, manage and has...
Commented on Is mobile the next big thing for BPM?
Most businesses I encounter are still in the very early stages of BPM; trying to define their critical processes, searching for useful tools and getting the leadership team on board. Bottom line, we have a long way to go with...
Commented on What is the key to process agility?
The key to process agility is putting control of the process into the hands of the people closest to it. Yes, the ones that understand it and work with it every day. Too many times we see companies create and...
Commented on Process governance do's and don'ts
Considering governance to be ensuring standards of practice are met, real-world issues emerge the more you depend on human actions. This can be as benign as remembering to initiate a request to more contentious issues that might occur in “self-policing”....
Commented on What are some of the biggest process problems companies have with BPM?
Companies don't have process problems with BPM but have a lack of support and leadership which leads to confusion and waste. Process improvement or any kind of business changes are hard. It takes commitment from the top and then ongoing...
Commented on What does it mean to control a business process?
Most generally, control of a business process means execution of a set of mechanisms necessary to achieve defined outcomes. Examples of outcomes include such things as fulfilling customer requirements, complying with standards and achieving service levels. The mechanisms may include...
Posted Don't Remove the Intelligence from BI to Process Makes Perfect
I just finished reading this great article by David Caruso of Information Management, "Bringing Agility to Business Intelligence," which focuses on the challenges organizations face in trying to get their BI deployments to keep up with the pace of their...
Commented on In one sentence, how would you make the business case for BPM today?
Business processes that are well understood, predictable and continuously improving will drive customer delight and fuel business growth....
Commented on How big is a process?
A process is basically an input, some sort of action and an output. It can be as small as one person and one action or can be very complex with many different actions based on very specific conditions and could...
Commented on Should a company buy or build a BPM solution?
A company should first understand the process(es) and if necessary get a tool to help. Once they understand the problem they should find a suitable tool to assist the design, the solution and monitor to progress and plan/drive the continuous...
Commented on What was the biggest development for BPM in 2010?
The biggest development for BPM in 2010 was that businesses began to uniformly recognize tangible benefits from addressing the issue of process improvement. BPM has long been thought of as a nascent, undefined end goal, describing in theory what could...
Commented on Is developing a process mindset important for BPM success?
Of course a process mindset is critical to the success of any BPM project. The whole point of BPM is to create workflows by which companies can manage their internal business processes. One of the most difficult and necessary tasks...
Posted Today's Lesson, "Doing More With Less," Taught By Visalia School District to Process Makes Perfect
At home and at work, people are being asked to do more with less these days, a trend that is likely to continue for the foreseeable future. The nation is slowly climbing out of a recession which means that business...
Posted AIIM's World Paper Free Day: Paying Our Respects to Process Makes Perfect
I just had to share how happy I am that today is World Paper Free Day, an initiative from AIIM (the Association for Information and Image Management). In a post on their website, AIIM draws attention to a powerful reality...
Commented on What's the Single Greatest Benefit of BPM?
The single greatest benefit of BPM is profitable growth. At the end of the day, everything we do in creating a product or service designed to fulfill a need for our end-user, and maintaining a positive customer experience is critical....
Posted Citizen Developers Unite! Avoiding Tool Anarchy to Process Makes Perfect
I recently came across some Gartner research insights from almost a year ago that I had read previously and enjoyed. The findings concerned "citizen developers" - people creating solutions outside of the jurisdiction of enterprise IT. Discussed at the Gartner...
Commented on Is it Possible to Create and Sustain an Enterprise-Wide Framework That is a Single Source of Truth About Process?
I think the simple answer is yes, if certain conditions are met. The framework would have to include the ability to continuously improve and all the usual elements of process definition associated with the chosen methodologies or approaches. However we...

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Comment Threads

Kevin Parker commented on Is it a mistake to think a BPMS will improve your processes?
But there is some cause and effect. BPMS allows you to support your instinct about where processes can be improved with empirical data derived from actual use. Automation of processes mean ease of process change and enforcement of the new process (if you have one of the class of new BPMS solutions that uses a visual design interface not the scripting style of the 80's). And dashboard, alerts and notifications means you can tell quickly when your improvement isn't improving things. The velocity of change we experience today means we need automation to keep up the process improvement those changes...
John Tesmer commented on Is it a mistake to think a BPMS will improve your processes?
There are two schools of thought on this, and one best practice that we have consistently observed. There are probably more, but I've seen enough to draw these two main conclusions. The first school of thought is that a BPMS will transform the organization by imposing some kind of external rigor that is not present. This like surrounding yourself with skinny people to get some of their skinniness to rub off on you. For some people, they'll look at the skinny folks around them and whip themselves into shape. For most people, me included, I'll just feel so poorly about...
Christopher Taylor commented on Is it a mistake to think a BPMS will improve your processes?
As a later contributer, I have the benefit of everyone's input before I weigh in, and I have to say that the most common issues in these discussions is the definition of BPM. The BPM world is divided, all too often, into people with different hammers that address automation, analysis, human orchestration, documentation, collaboration and more. The BPMS that will make process improvement possible (but read to the end...) in my world (and I'll readily admit that my world may not be the same as yours) is the one that allows me to leverage technology from the moment of process...
Scott Menter commented on Is a business capable of managing its own processes?
Well, as a former CIO, I've often wondered the same thing. The question I think you may have intended, though, is along the lines of: can business be trusted to use BPM (and related technologies) without adult supervision? I'd say: almost. Zero programming BPM solutions represent a giant step towards the goal of returning control to the business. I know of business units deploying BPM today without any support from (or even disclosure to!) their IT organizations. In fact, that's sometimes the greatest attraction of a cloud-based solution: the ability to leave IT out of the equation altogether, for better...
Scott Francis commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
I have to agree with Keith - too early to call the failure or death of E2.0 or social business, for just the reasons he cited. substantive change usually takes longer than people expect. Most of my product support conversations now start with my making a negative observation on twitter. Next thing you know a company is reaching out to fix my problem. Things are still (gradually) changing....

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Getting real business results from case management: Neil Ward-Dutton explains

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The road that is paved with good intentions...

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Getting real business results from case management: Neil Ward-Dutton explains

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ERM: 5 Steps to Success

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Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

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BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

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Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

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The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

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BPM and Analytics

Business Organization for Dealing with Clouds

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ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

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The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

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Getting real business results from case management: Neil Ward-Dutton explains

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BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

BPM and Analytics

Business Organization for Dealing with Clouds

Cloud should be "top down", SaaS "bottom up"? Huh?

ERM: 5 Steps to Success

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

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