James Taylor

Website: decisionmanagementsolutions.com
Author Profile: James Taylor blogs on decision management for ebizQ, and is an independent consultant on decision management, predictive analytics, business rules, and related topics. He works with clients to identify and bring to market advanced decision management solutions. He is widely considered a leading expert and visionary in enterprise decision management, and he has co-authored a book on the topic: Smart (Enough) Systems. For more information please contact him at james@decisionmanagementsolutions.com. Sponsored Links
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Comment Threads

Recent Actions

Posted Some thoughts on legacy modernization to James Taylor's Decision Management
Cross-posted from my blog JTonEDMI saw this white paper by IBM on Legacy Modernization with business rules and thought I should quickly re-summarize my point of view on this and link to my various posts on the topic. The white...
Posted What the business needs from business rules (a thought on mega trends) to James Taylor's Decision Management
Last week Carole-Ann posted on 2 MegaTrends at Business Rules Forum 2010. I normally agree with a lot of what she has to say but this time I am going to have to take exception to one of her points....
Commented on Single Greatest Benefit of BPM
Scott, John Unlike John I really don't think that business rules should be embedded in the underlying applications (or in the processes for that matter). But of course it depends on what you mean by "business rules". Decision-making rules should...
Posted What, exactly, do you mean by business rules? to James Taylor's Decision Management
Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was "Change business rules and processes without impacting underlying applications". This focus on agility is not, perhaps,...
Posted Fixing the BP Fund claims process to James Taylor's Decision Management
I saw yet another article about the claims being paid by the BP Fund this weekend - BP fund czar promises bigger, faster claims - and it struck me that every time there is a disaster we go through this....
Commented on Should BI Offer Only Historical Reporting or Should It Also Include Predictive Analytics?
It all depends on your definition of BI. BI in the sense of "intelligence about your business" should absolutely include predictive analytics. The power of predictive analytics to turn uncertainty about the future into a usable probability makes it invaluable...
Posted Simplifying complex processes to James Taylor's Decision Management
There are lots of good reasons for adopting business process management as an approach, and a Business Process Management System as a technology. The benefits that can be gained are real but they can be undermined by over complex process...
Commented on Improving customer interactions one decision at a time
Eric I completely agree with you - customer decisions can and should be at the heart of managing customer relationships. Decisions, like processes, need to be a first class object in the overall strategy. JT...
Posted Fall webinar series to James Taylor's Decision Management
I just scheduled and announced four new webinars for this fall:Simplifying over-complex processes Delivering customer centricity across multiple channels, multiple platforms Implementing analytics? You need business rules Decision analytics - more than BI and web analytics You can find all...
Posted Improving customer interactions one decision at a time to James Taylor's Decision Management
William Band at Forrester (@waband) recently tweeted that his next research project was: When to use CRM apps vs BPM tools to improve customer interactions? Pros & Cons of each? I replied that companies should be sure to manage customer...
Commented on What's the Best Way to Solve BI's Data Integration Problem?
Begin with the decision in mind - don't integrate anything that does not help you improve the decision you are focused on (you are focused on improving some decision, right?). Check out this post for some thoughts. JT...
Posted Use Cases and Business Rules to James Taylor's Decision Management
Barb von Halle and Larry Goldberg had an interesting article titled Use Cases and Business Rules - can they work together over on Modern Analyst. In the article they discuss the role of the Decision Model and business rules in...
Commented on What's the Key Metric for Measuring BI Performance?
Only one metric matters - business results. Did the BI project improve the quality or timeliness of decisions or not? Did improving those decisions make for better business results? Everything else is just fluff....
Posted On the importance of experimentation to James Taylor's Decision Management
The McKinsey Quarterly had an article today on Ten Tech-enabled business trends to watch and number 5 caught my eye -Experimentation and big data. As the authors say What if you could analyze every transaction, capture insights from every customer...
Posted Fall events to learn more about decision management to James Taylor's Decision Management
I am speaking or giving workshops at three events this fall and all three represent good opportunities for you to learn more about decision management:First up is RuleFest 2010 in San Jose October 11-14. I am speaking on October 12...
Posted Business rules v programming (again) to James Taylor's Decision Management
I got another comment on an old article of mine that is linked to a popular programming site - Don't soft-code, use business rules. This remains my most commented post and the new comment basically repeats some of the arguments...
Posted Register for business rules forum 2010 to James Taylor's Decision Management
There are just a few days left to secure the Super Early Bird Price for the 13th International Business Rules Forum 2010 so register here. Join me October 17-21 at the Hilton Alexandria Mark Center in Alexandria, VA. This year...
Posted New book on BPM and BI to James Taylor's Decision Management
The 2010 BPM and Workflow handbook is now available for pre-order at a great discount. This year's book focuses on the role of Business Intelligence in the context of BPM. As Keith Swenson, WfMC Vice Chair says, "Business (Process) Intelligence...
Posted Speaking at the ebizQ BPM in Action event to James Taylor's Decision Management
I am participating in the ebizQ BPM in Action series this month. I am speaking on Advanced Decisioning for Process Excellence at 1pm on June 23. Straight-through processing, advanced analytics, dynamic processes, business user control and business alignment -- all...
Posted Flexible yet permanent - the power of business rules to James Taylor's Decision Management
Sapphire, SAP's big show, is on this week and I have been following the twitter stream (I was invited but couldn't make it). Merv Adrian (@merv) had a sequence of posts about some SAP customers (Shell and Unilever) that really...
Posted Taking advantage of mobile devices with decision management to James Taylor's Decision Management
Lots of articles talk about the need to provide BI and analysis on mobile devices. And lots of enterprise applications want to "mobilize" themselves. But I don't see it. I don't think employees want to do BI on a...
Posted Decision engines in financial services to James Taylor's Decision Management
This is a piece I wrote for Chris Pratt's quarterly financial institutions newsletterThe use of technology to automate and manage decisions, especially high volume decisions essential to day-to-day operational execution, is expanding rapidly. Beginning with the consumer credit business, use...
Commented on Are Dashboards the Solution to 'Too Much Information'?
Hmm I think Dashboards can be part of the solution but I am not sure they are the best way to cope with the flood of information deluging companies. I think the reality of many companies is that all too...
Posted Some thoughts on business agility to James Taylor's Decision Management
Johan den Haan had a great post on Business Agility through Model Driven Development in which he had 3 things important to driving business agility:Provide short feedback cycles. ...From the start you need iterations, a lot of them. ...finally learn...
Commented on Process Management & Business Intelligence
I blogged about Bill's session here and my thoughts are embedded in the post JT...
Posted Add BI about and within your business processes Gartner BPM to James Taylor's Decision Management
Bill Gassman presented on adding business intelligence about and within your business processes. Bill's emphasis is on the value of bring Business Intelligence, Business Activity Monitoring and Business Process Management together as well as the challenges of doing so. Bill...
Posted Pattern-based strategies Gartner BPM to James Taylor's Decision Management
Tom Austin opened day 2 with a discussion of pattern-based strategies. How, he asks, did the world get so many things so wrong- the financial meltdown, the growth of terrorism etc. Enterprises have an illusion that they control their own...
Posted Building a business process competency center Gartner BPM to James Taylor's Decision Management
A panel discussion from multiple companies (Wells Fargo, Iron Mountain and Kaiser Permanente) on BPCCs. I am not going to attempt to capture the whole conversation but here are some key lessons/hints/critical success factors: Case studies of the people, process...
Posted Business rules are king - Gartner BPM to James Taylor's Decision Management
My old buddy Jim Sinur is presenting on one of his favorite topics - why rules are important business rules in BPM. Rules are moving, he says, inside-out in process. As processes become less structured and more fluid, the rules...
Posted Opening keynotes from Gartner BPM to James Taylor's Decision Management
I am attending the Gartner BPM conference this week and will blog a few of the sessions. The conference is focused on people, patterns and possibilities. Jorge Lopez started off introducing some Gartner data on CEO confidence that shows a...

Recent Actions from James Taylor

Comment Threads

Lyndsay Wise (Contributing Analyst) commented on Should BI Offer Only Historical Reporting or Should It Also Include Predictive Analytics?
I also agree with James' comment. I think one of the issues is that BI has the capabilities to do everything but the market place is flooded with industry related marketing terms that confuse organizations into believing that by implementing BI they will be getting everything, when in fact the entry point will probably only account for trends based analysis and reporting. Consequently, it becomes hard to identify where the lines cross and at what point an organization needs one, the other, or both. At the end of the day, it is important for businesses to be able to combine...
Brian Gentile commented on Should BI Offer Only Historical Reporting or Should It Also Include Predictive Analytics?
I've long said that the role of business intelligence is necessarily broad, if only because each business, like a puzzle, requires myriad metrics, measurements and indicators to guide its constant health and improvement. And so I'm already on record describing the utility of business intelligence tools ranging from responsive and unstructured to predictive and highly-structured. The key is knowing when to apply which. Ultimately, BI should deliver the required process-oriented, contextually-relevant, highly analytic environment around which superior decisions can be made. If predictive analytics improves those decisions, then they absolutely should be an integral part of the BI system. To...
Bob Zurek commented on Should BI Offer Only Historical Reporting or Should It Also Include Predictive Analytics?
Depending on the needs of the business users and the particular subject matter, both historical and predictive analytics would be ideally suited to analyze historical trends versus future, predictive trends in an adaptive business intelligence solution. Think of it like Hurricane Tracking. On one hand you have a visual representation of where the Hurricane was in the past and based on a variety of models, you tend to predict where the Hurricane might go. In this event, you make appropriate changes to your business activities that align with the overall future trend just like cities respond to the predictive Hurricane...
Bob Kemper commented on Should BI Offer Only Historical Reporting or Should It Also Include Predictive Analytics?
I agree with James in how Business Intelligence is perceived today as a market value proposition. BI is typically perceived as the presentation layer to help users interact with and understand their data. The underlying engines and algorithms are typically about how that data is organized to optimize for the problem domain. In that sense, predictive analytics may be an important component of the data set being presented to the user, depending upon their use case. Similar to supply chain metrics and web analytics, the inclusion of predictive techniques should be driven by business needs. In that context, predictive analytics...
Max J. Pucher commented on Why are Business Rules Subjugated to Process Management When Business Rules Should be Leading Process Management?
Marc, how very true. But you need to follow this train of thought through. If you remove PEOPLE from the equation you don't need cars, no roads and speed limits. So in all process or rule thinking it is PEOPLE who come first. Processes and rules MUST NOT subdue or control people, but support them. That is the biggest problem with BPM and with rule engines today. Actually with most software solutions ... except maybe Social Media, who a need a few rules, a little process and a link to business entities as otherwise they just have conversations, but not...

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Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

Organizations Choosing Cloud based Solutions for ERM

Changes in Business Process Management

Hours, not Days!

Process and Document Management

Achieving an event-driven business culture: Speaking with Janelle Hill

Don't leave the EA framework at the door

A Process or Not a Process?

SaaS and Cloud's "Dirty Little Secret" (the one that could sink you)

BPM and Analytics

Business Organization for Dealing with Clouds

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