Dion Hinchcliffe

Website: www.ebizq.net/blogs/enterprise
Author Profile: Dion Hinchcliffe is an internationally recognized business strategist and enterprise architect who has worked for more than 20 years bringing innovative solutions to clients in the Global 2000, federal government and Internet startup community. He is a frequent keynote speaker on emerging technology and business topics and, as president and CTO of Hinchcliffe & Company, he is a well-known author, blogger, and consultant on Web 2.0, Enterprise 2.0, SOA, and next-generation business. He is co-author of "Web 2.0 Architectures" (O'Reilly, 2009), and he founded and operates the Web 2.0 University,. He can be reached at dion@hinchcliffeandco.com and on Twitter at http://twitter.com/dhinchcliffe. View more
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Posted The Enterprise IT Landscape in 2012: Consumerization Rules The Roost to Dion Hinchcliffe's Next-Generation Enterprises
It's nearly official at this point: 2012 is the year consumerization upset the enterprise. That's certainly not to say that there won't be any non-consumer innovation in the enterprise this year, but it is limited in comparison and much smaller...
Posted 2012 Is Shaping Up As the Year of Open APIs to Dion Hinchcliffe's Next-Generation Enterprises
It was just over a decade ago that businesses were still wondering why it was necessary to have a Web site. Now it's a foregone conclusion that they are one of the most important touchpoints for any organization to possess....
Posted Social Media and Workforce Collaboration: A Checkpoint to Dion Hinchcliffe's Next-Generation Enterprises
It's been a few years now since Enterprise 2.0 first arrived on the scene as a concept, back in 2006. At the time -- and even now -- the premise was compelling: As social media became a primary means of...
Posted Your Social Business Co-Pilot: An Agile, Emergent, and Decentralized Strategy to Dion Hinchcliffe's Next-Generation Enterprises
Earlier this month a great piece by Dan Schawbel appeared in Forbes on the topic of the ever-expanding discussion on how the business world is transitioning to social media. Not only is it clear that the consumer world is moving...
Posted Five Emergent Strategies for Improving Social Business Performance to Dion Hinchcliffe's Next-Generation Enterprises
While many organizations are still ascending the early portion of the ladder of enterprise social media adoption, a growing number of efforts are becoming increasingly organized at a strategic level. In both my research and work in the field, I've...
Posted Integration and Connection To Work Are Central To Social Business Success to Dion Hinchcliffe's Next-Generation Enterprises
Over the last few weeks, several important parallel threads in social collaboration have begun flowing together at long last, though still a little uneasily yet. From this discussion I believe there's a real chance to address some long-standing social business...
Commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
I have to agree with Steve Weissman and Joe McKendrick, the question is flawed; we're just starting to hit mainstream adoption. While some organizations may not be adopting or are having some difficulties, the data shows that, in the lowest...
Posted Harnessing Social Business Intelligence: Nine Strategic Uses to Dion Hinchcliffe's Next-Generation Enterprises
As businesses begin looking strategically at big data as a way to improve their business performance, an important element of their efforts will be in the burgeoning capability of social analytics. I've been analyzing this space for a while and...
Posted Why The Next App You Use Might Be In A Social Network to Dion Hinchcliffe's Next-Generation Enterprises
While social networks are still just getting their sea legs in most organizations, the next big leap forward -- in addition to social analytics -- is likely to be the integration of our productivity and line of business apps into...
Posted Open Work: Using Social Software To Make Our Work Visible Again to Dion Hinchcliffe's Next-Generation Enterprises
One of the interesting side effects of the pervasiveness of technology today is that work in general is becoming so digital that it sometimes completely disappears from sight. By this I mean it's trapped within our e-mail systems, IT systems,...
Posted Social Business and Next-Generation CIOs - The Business Models to Dion Hinchcliffe's Next-Generation Enterprises
The CIO of today tends to be one more focused on the business and less on technology than in years past. Whether they're an activist CIO pushing for change or more concerned about the status quo, the consensus at the...
Posted Improving Enterprise Collaboration: What Do Social Business Approaches Offer? to Dion Hinchcliffe's Next-Generation Enterprises
One of the questions that comes up all-too-frequently when discussing social collaboration in the enterprise these days is the (still) infamous ROI question. Sometimes this is because the various manifestations of Enterprise 2.0 and social intranets haven't gone past the...
Posted Making An Intranet More Social to Dion Hinchcliffe's Next-Generation Enterprises
In enterprises large and small around the world there's now a growing imperative to replace the outdated, inflexible, and limited legacy intranets of yesterday with something newer, richer, and more effective. These days this almost invariably means incorporating a significant...
Posted Making Enterprise Applications Social: Looking at the Intranet and OpenSocial to Dion Hinchcliffe's Next-Generation Enterprises
Just in case you've been spending time on a deserted island, you might not know that the Web these days has been moving rapidly towards a profoundly more social and interconnected version of itself. It was just over a year...
Commented on What's the Best Way to Solve BI's Data Integration Problem?
A significant part of the problem with BI and data integration is that we are individually the biggest data integrators. Combine that with the silos of vital business data sitting in places like spreadsheets and you will always have a...
Posted Social Objects: The New Halo Around Web And Enterprise Data to Dion Hinchcliffe's Next-Generation Enterprises
For most of the history of the Web, it's been about pages and links. This simple yet profoundly powerful structure has led to many of the most important capabilities of the Internet including search, analytics, network effects, and other valuable...
Posted Community Management: The Strategic New IT-Enabled Business Capability to Dion Hinchcliffe's Next-Generation Enterprises
There's been a lot of discussion in Enterprise 2.0 circles recently on the topic of something known as online community management. While precise definitions of this activity can be hard to find, most generally accept that it involves the functional...
Posted The Enterprise Data Cloud: Why Information Power Is The Future of Business to Dion Hinchcliffe's Next-Generation Enterprises
As organizations take a close hard look at cloud computing and how it can help them with their businesses, some are coming away unimpressed by the maturity or with concerns about risk, control, and privacy. Yet others are beginning to...
Commented on Social Business and Next-Generation CIOs - The Impact of Technological Change
Chris, I do think today's shadow IT phenomenon is very similar indeed to the PC revolution of the 1980s in terms of the drivers. As for how it's manifested, I think it's even more disruptive since the barrier to adopting...
Posted Social Business and Next-Generation CIOs - The Impact of Technological Change to Dion Hinchcliffe's Next-Generation Enterprises
The rate of change in the IT industry has increased dramatically in recent years, just as overall technological change has moved ahead even faster. Such is the pace that it's been imposing a disruptive forward drag on enterprises for several...
Posted The Enterprise App Store And Self-Service IT: How SOA, Saas, And Mashups Will Thrive to Dion Hinchcliffe's Next-Generation Enterprises
There's been some useful discussion recently about using the app store model for distributing enterprise software and services within organizations. Up until now, most IT needs in the majority of businesses have been met through one-size-fits-all delivery of solutions that...
Posted Social Business and Next-Generation CIOs - Exploring The Macro Conditions to Dion Hinchcliffe's Next-Generation Enterprises
Ray Wang began an excellent discussion last month that highlighted the major shifts and disruptive forces that the modern CIO faces today. It's a given with most executives these days that the business landscape is quite a different one than...
Posted A New Vision for SOA Governance: A Focus on the Social Aspect to Dion Hinchcliffe's Next-Generation Enterprises
It's almost a truism that cultural and organizational factors -- these include politics, information silos, "tribal" interests, and effective change management -- generally determine the success or failure of a major IT initiative in most organizations today. While "big bang"...
Posted How Cloud Commoditization Will Transform Enterprise Computing to Dion Hinchcliffe's Next-Generation Enterprises
The announcement last week of Amazon's new EC2 Spot Instances was more than just another move considerably ahead of the rest of the industry by that forward-looking cloud computing leader. Spot Instances also heralds the beginnings of a real trading...
Posted Is the Future of SOA Open Source? to Dion Hinchcliffe's Next-Generation Enterprises
It's a truism that you don't have to buy software to deliver on SOA, which is primarily a style of technical architecture and business strategy and isn't really something you can go out and purchase. But it's also true that...
Posted Open APIs Mature Into a Next-Generation Business Model to Dion Hinchcliffe's Next-Generation Enterprises
I've been bullish for several years now on the potential of using open APIs as a new channel to the online business world, in particular using them to scale up new business relationships quickly and cost-effectively. Internet technology has made...
Commented on What is the Key to Getting Productivity Results from Web 2.0 Technologies?
It's a good yet complex question that requires a detailed answer. That's because Web 2.0 is a term that represents a big umbrella about what's new and effective on the Internet (and consequently your intranet as well.) It can mean...
Posted Eight Reasons Why Data-Centricity Is The Future Of Business to Dion Hinchcliffe's Next-Generation Enterprises
The data that our businesses own has become the name of the game when it comes to what ultimately lies at the core of economic value today, now seemingly more than ever before. We appear to be entering the era...
Commented on The Three Waves of Enterprise 2.0: Climbing the Social Computing Maturity Curve
Brian, Yes, would have liked very much to catch up, but I'm sure we'll run into each other soon. :-) And I tend to agree, there are many enablers of the first wave of Enterprise 2.0 today and a few...
Commented on The Three Waves of Enterprise 2.0: Climbing the Social Computing Maturity Curve
Ed, thanks for the comment and I'm glad that you agree about the three waves. I'd be curious, however, to know which platforms you think have capabilities to support all three waves. I'm seeing few that have more than the...

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Alain Yap commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
It hasn't failed, Peter. It is still simmering within the ranks and sure to spring a surprise to upend control freaks at the top. This e 2.0 idea is a powerful force that has seeds planted inside the hearts of every worker empowered in their own worth and who are beginning to grasp of what 'life's work' truly means. One more offshoot: Get ready for select leaders to emerge from the pool of managers - those who understand what peoples' mandate means in contrast with know-it-all despots....
Noam Tamarkin commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
I want to focus on Enterprise 2.0 because social networking is booming out side the business world. Enterprise 2.0 applications are not touching the core business process like order management, logistics etc. There some efforts but until the big ones (SAP, Oracle) will offer more exposure of their processes it will stay as it is....
Glenn Gruber commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
Sorry to be late to the party on this one. A lot of good comments already, and I agree that to use words like "failure" or "dead" is premature. Progress is being made. I thought it was worth sharing this article with the group by Laurie Buczek talking about steps to increase social business adoption in the enterprise. http://www.lauriebuczek.com/2011/08/23/the-big-failure-of-enterprise-2-0-social-business/...
Jacob Ukelson commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
I agree that it is too early to predict the demise of social and enterprise 2.0 - but it certainly isn't happening at the speed expected. I think Keith hit on part of the answer, technologies have a +/- 10 year adoption curve, and we aren't there yet. But there is more to it than that - what companies really need is a way to increase the productivity of knowledge workers. Social software (at least at it stands for the most part today) is focused on facilitating conversation – but it seems more for conversation participants than for the organization...
Scott Francis commented on Why has social/enterprise 2.0 failed to achieve widespread adoption?
I have to agree with Keith - too early to call the failure or death of E2.0 or social business, for just the reasons he cited. substantive change usually takes longer than people expect. Most of my product support conversations now start with my making a negative observation on twitter. Next thing you know a company is reaching out to fix my problem. Things are still (gradually) changing....

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Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

The road that is paved with good intentions...

BPM Tools

Getting real business results from case management: Neil Ward-Dutton explains

Tripartite Approach to Enterprise Architecture

Conquering Maturity Mountain

Process & the Customer Experience

ERM vs GRC: Which adds more value?

Change & BPM

What you need to know now about event processing and activity monitoring: Mike Gualtieri explains

Business Process Management

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